Getting SOC2 and ISO27001 ready

An extensive guide to understanding and being ready for ISO 27001 and SOC2 certifications.

This comprehensive article will cover a range of essential topics related to compliance. First, we will explore the critical importance of compliance and its significance in various industries. Next, we will delve into the role of Legal Ops in driving compliance efforts. We will then discuss effective project management strategies for achieving and maintaining compliance, followed by an in-depth look at the steps involved in preparing for ISO 27001 and SOC 2 certifications, including gap analysis, risk assessment, policy and procedure formalization, incident response, disaster recovery planning, and employee training programs. Additionally, we will examine data governance and privacy measures within the context of ISO 27001 and SOC 2 frameworks and the importance of auditing and monitoring for continuous compliance. Finally, we will cover the benefits of using software compliance automation tools and provide a wind-up to summarize the key points covered in the article.

In this article, we will cover the following:

Understanding the Importance of Compliance

By following this guide and leveraging compliance automation software, legal professionals in multinational corporations can efficiently navigate the process of obtaining SOC 2 and ISO 27001 certifications. This combination of effective guidance and automation tools ensures the security and compliance of their organizations’ information assets, while also reaping the benefits of streamlined compliance processes.

Compliance is vital for multinational corporations that necessarily must contend with complex legal landscapes, protect their reputation, mitigate risks, maintain ethical standards, and gain a competitive edge in the global marketplace. While compliance is something you can’t live without, the complexity of compliance is increased by the existence of different frameworks.

EY Compliance risk survey revealed that 63% of companies consider it a top challenge. These frameworks form a multi-tiered system that demands substantial investments in specialized personnel and dedicated costs each year. A Coalfire analysis found that a majority of companies up to 40 percent of their security budgets towards compliance efforts. Furthermore, nearly half of medium large companies dedicate an extensive amount of time, equivalent to 20,000 man-hours per year, to ensure compliance. Astonishingly, 58 percent of these organizations also perceive compliance as a notable obstacle when attempting to penetrate new markets.

For all these reasons, legal entities must opting to align themselves with internationally recognized and highly standardized frameworks. They should allocate the necessary budget to anticipate compliance activities and increasingly consider adopting compliance automation software, which promises to streamline compliance processes, delivering an annual ROI of 80-85%. This strategic approach, embraced by Legal Ops professionals, ensures efficient compliance management while maximizing resources.

Why compliance certifications for multinational corps?  

By obtaining compliance certifications, multinational corporations can enhance trust, meet regulatory requirements, mitigate risks, gain a competitive edge, and access new markets. These certifications are instrumental in demonstrating commitment to data privacy, security, and compliance, which are crucial in today’s interconnected business landscape.  

Nothing new to Legal Ops departments: when engaging in negotiations with a prospect, one of the initial requests often revolves around existing certifications within the company, particularly ISO 27001 and SOC 2, or any documentation showcasing the robustness, reliability, and security of the IT infrastructure. This holds especially true for businesses operating in the SaaS or cloud service domain.  

When a company lacks certification, the following unfolds:

• The prospect client must submit all documentation to their internal departments (Legal and Cyber), seeking their review.
• Internal departments invest considerable time and often attempt to deflect the request, suggesting certified services or questioning if the selected provider is the sole player in the market.
• The prospect client finds themselves justifying internal costs right from the start, in addition to the service fees being negotiated.

Therefore, the first major benefit of IT certification is customer trust.  

Moreover, by embracing compliance, companies can enhance productivity, proactively address legal concerns, and conduct a thorough evaluation of internal policies and procedures. This is because pursuing an IT compliance certification often reveals inefficiencies and counterproductive practices within organizations, and executive leaders have the opportunity to establish a corporate culture centered around compliance by leveraging IT security compliance certifications. Instead of evading regulations or taking shortcuts, employees should recognize the significance of adhering to compliance standards.

Compliance certifications should not be underestimated, especially in terms of simplifying interactions with regulatory authorities. These authorities rely on certifications as evidence of a commitment to compliance, which in turn streamlines potential audit activities. Holding certification can serve as a valuable asset when engaging with regulatory bodies, facilitating smoother communication and demonstrating a proactive approach to meeting compliance requirements and avoiding fines and penalties.

The role of legal professionals in ensuring compliance

Legal Ops plays a pivotal role in leading compliance processes, even in the realm of IT frameworks such as ISO and SOC. They support various departments in understanding the technical and legal requirements imposed by different frameworks. In practical experience, it is common for the legal department to be entrusted with defining policies that ensure compliance with the chosen framework. With their expertise, they strike the right balance between legal language and employee-friendly comprehension, tailoring the policies to communicate the necessary guidelines effectively. By bridging the legal and operational aspects gap, Legal Ops facilitates the smooth implementation of compliance measures, ensuring that employees grasp their obligations while aligning with the organization’s overall strategic goals.

Project Management Strategies for Implementing SOC 2 and ISO27001 Processes

The compliance management plan is a fundamental tool for implementing proper compliance processes within the company. This plan is a comprehensive roadmap that outlines the steps and strategies to ensure adherence to applicable regulations and standards. It encompasses various elements such as risk assessments, policy development, training programs, monitoring mechanisms, and continuous improvement initiatives.  

Here are some key tips to consider when creating your compliance management plan:

• Conduct a thorough risk assessment: understand regulatory standards and identify potential failures in your business processes to prevent and correct them.
• Establish corporate policies and procedures: develop top-down initiatives that align with the outcomes of your risk assessment.
• Communicate the plan and provide training.
• Account for routine maintenance: stay up to date on standards and conduct periodic reviews and corrections.
• Conduct periodic audits: regular internal audits are essential to avoid irreparable mistakes and ensure ongoing compliance.

Preparing for ISO 27001 and SOC2 Certification: from zero to hero

ISO27001 and SOC2 Certifications: what is it?

In today’s global business landscape, as we said, customers are increasingly concerned about the impact of their vendors on their IT infrastructure and the possible risks related to unreliable suppliers. Service Organization Control (SOC) 2 report and ISO 27001 are the most relevant certifications in the international market.  

But how does SOC 2 differ from ISO 27001, and can organizations use ISO 27001 to fulfill SOC 2 requirements?  

ISO 27001 is an international standard establishing Information Security Management System (ISMS) requirements. Applicable globally, it defines a systematic approach to protect information and consists of 10 clauses and 93 security controls grouped into four sections. It enables organizations to align security levels with desired objectives using a risk management approach. SOC 2 consists of audit reports demonstrating conformity to defined criteria (Trust Service Criteria or TSC). It validates internal controls related to information systems involved in service provision and covers five overlapping categories: Security, Availability, Processing Integrity, Confidentiality, and Privacy. ISO 27001 provides controls that align with the Trust Service Criteria of SOC 2. By implementing ISO 27001 controls, organizations can fulfill the requirements of SOC 2 while enhancing their information security practices; this is why many legal entities are adopting both frameworks. Instead of viewing them as competing choices, organizations can recognize that an ISO 27001 ISMS provides a solid foundation for preparing SOC 2 reports.

Also, some industry leaders are endorsing one standard over another. Microsoft Supplier Security and Privacy Assurance Program (SSPA) refers only to ISO 27001. This company-wide program assures Microsoft suppliers are adequately protected in terms of information security and privacy to be permitted to process personal data, information assets, or Microsoft Confidential Data under Microsoft policies, reflecting Microsoft values on all its suppliers. In Microsoft’s view, ISO27001 is of fundamental importance because an independent controlling organization attests it, is still up-to-date, and reflects all the relevant applicable laws and a recognized standard all over the world (while it’s true that SOC2 is more a US standard, now extending to Europe).

In my professional experience, I can say that 90% of the companies decide to go for ISO 27001 first, and only after adding the SOC 2 to streamline negotiations with US clients.

Gap Analysis: evaluating existing security measures and identifying gaps

Conducting a “gap analysis” is the first step for evaluating existing security measures and identifying gaps in compliance with SOC 2 and ISO 27001 standards. By assessing the current state of security controls, policies, and procedures, organizations can uncover areas of non-compliance and understand the potential risks associated with these gaps. This analysis serves as a foundation for developing remediation strategies and closing the identified gaps to achieve compliance objectives.

While assessing your information security controls, it is not solely the ISO 27001 and SOC 2 requirements that matter. Implementing appropriate best practices suitable for your organization’s size and stage is equally important. Whether a large corporation or a series A startup, information security should be implemented and enforced based on your specific circumstances and growth objectives.  

The first output of a gap analysis is consciousness. It must be carried out with utmost respect for the principles of transparency and impartiality, encompassing all the most relevant processes within the company. A gap analysis is a fact-finding operation that evaluates your current security posture against industry standards and the SOC 2 framework. About ISO 27001, it assesses the key vulnerabilities: from potential human issues such as communication or technical problem areas like access controls. Regarding SOC 2, it is more likely a comparison of existing controls, such as those in place for data privacy, risk management, or cyber-attack mitigation, to the requirements outlined.

In my experience, the fundamental questions to address are:

Gap Analysis for ISO27001

• What are the organization’s current information security policies and procedures?
• Are there clearly defined roles and responsibilities for information security management?
• How is risk management currently practiced within the organization?
• What security controls and safeguards are in place to protect information assets?
• Are there established incident management and response processes?
• Is there a process for monitoring, measuring, and evaluating information security performance?
• How is employee awareness and training on information security conducted?
• Are there appropriate physical and environmental security measures in place?
• How are suppliers and third-party relationships managed from an information security perspective?
• Is there a formal process for conducting regular security audits and reviews?

Gap Analysis for SOC 2

• What type of data do you store or transfer?
• Where does the data reside?
• How does it flow within your organization?
• Who has access to the data?

To conduct a gap analysis effectively, in my experience, I suggest utilizing specifically designed tools that allow for tracking requirements and essential elements for compliance with the chosen frameworks. Small organizations can adopt models such as checklists to be distributed to various departments with item cards divided by specific competence. Larger organizations with complex organizational structures and typically more than 250 employees will certainly prefer compliance automation tools, which will be discussed in the following paragraphs.

Conducting a comprehensive risk assessment  

Another crucial tool is a risk assessment to understand potential risks that could impact an organization’s information security and compliance. Organizations can prioritize their efforts and allocate resources effectively by defining the scope, identifying risks, and assessing their likelihood and impact. The risk assessment outcomes inform the development of risk mitigation policies, enabling organizations to address and minimize potential risks to their information assets proactively.

The risk assessment process involves establishing scalar parameters, creating a matrix that relates probability and impact, and calculating the risk level. The assessment should consider information security and controls’ structure, system, and privacy attributes. Implementing security and privacy measures requires the establishment of control objectives, which must be referenced from standards established by ISO 27001. The risk level is categorized based on the calculated probability and impact values, and the organization should define the acceptable risk level.  

Some fundamental steps in conducting an information security risk assessment can be identifying all information assets (e.g., physical copies, electronic files, devices, removable devices) and related threats and vulnerabilities (e.g., loss probability for device and data, exposure to data breach). Then, risks should be prioritized based on scores and criteria: level 1 should be mitigated immediately, only after the others shall be approached. Risk reports and documentation about the evaluation conducted must be kept for audit performance and to ensure that information is handled properly.

Developing policies and procedures to meet these requirements  

Effective policies and procedures provide a framework for consistent and compliant practices. It’s time to build the team to develop policies that align with the standards.  

My last professional experience made me realize that there are some fundamental elements to consider in this process, often led by Legal Ops as a center of cooperation. The first step is to ensure everyone is on board by adding team members and stakeholders to a centralized online platform or a shared tool or cloud that can be accessed anytime. To facilitate effective communication, it is important to utilize separate discussions for each document or topic and send notifications through email or internal chat tools to ensure that important information reaches everyone involved. I find really useful Slack channels specifically dedicated to compliance cooperation activities.  

By automating task creation, assignment, and notifications, tasks can be assigned to the appropriate team members, promoting accountability and ensuring timely completion. This is where software designed for compliance automation is the game-changing player. They also provide document management with storage and version control, review and approval, and logs related to all the steps and actions taken by teams. A clearly defined schedule for review and update of policies ensures that those remain relevant and effective in meeting the organization’s needs, without the need to act on all documents at once during a single time of the year, which would result in an inefficient and unmanageable workload.

Incident Response and Disaster Recovery  

Incident response and disaster recovery are key components of a comprehensive cybersecurity and compliance strategy. Organizations can effectively detect, contain, and mitigate security incidents by developing incident response plans and minimizing their impact. Additionally, having a well-defined disaster recovery plan ensures the organization can quickly recover and resume operations in the event of a major disruption. All legal, cyber, and IT teams are well aware that a data breach can potentially cause catastrophic consequences for the organization, its business operations, and even its survival.

Here is a practical example of incident response plan steps. First, train employees in their roles and responsibilities, conduct mock data breaches and pen tests to evaluate your response plan, and ensure all aspects of the plan are approved and funded. In the event of a breach, determine if the breach has occurred and gather as much information as you can about the event documenting facts and security vulnerabilities. Disconnect all the devices affected, relying on redundant system backups to fix the breach consequences. Next, focus on eliminating the root cause of the breach. This involves securely removing malware, patching systems, and applying necessary updates. Address any existing security issues meticulously to minimize data loss and mitigate liability. Once the breach has been contained, proceed with the recovery phase. Restore devices and data to their normal functioning state. Hold an after-action meeting to analyze the breach and document lessons learned.

Employee Training and Awareness Programs: promoting a culture of security and compliance

Employee training and awareness programs are mandatory in every compliance framework but are often undervalued. Organizations should ensure employees have the knowledge and awareness to protect sensitive information and comply with requirements. These programs help establish a proactive approach towards security, encouraging employees to be vigilant, report incidents, and actively contribute to maintaining a secure work environment.

Ongoing awareness, understanding, and appropriate action are necessary to ensure data safety and prevent compromises. However, inconsistent messaging has created confusion among employees, leading to a lack of clarity on protecting company information. Building a strong security culture from the top down is crucial, involving continuous efforts to help employees understand the impact of their behaviors on corporate data.

Data Governance and Privacy Measures

Part of the journey throughout compliance is implementing data governance frameworks for protecting sensitive information and ensuring proper data management practices. Organizations can maintain data integrity, confidentiality, and availability by establishing clear policies and guidelines. Additionally, compliance always goes hand in hand with privacy regulations such as GDPR. By prioritizing data governance and privacy measures, organizations can safeguard sensitive information, build customer trust, and meet regulatory requirements.

Compliance frameworks such as ISO 27001 and SOC 2 provide a solid foundation for establishing robust security controls. However, integrating compliance with data governance and privacy becomes crucial for organizations aiming to manage and protect their data assets effectively. Organizations must go beyond mere compliance to ensure effective data governance and privacy. Data governance encompasses the policies, procedures, and processes that govern the collection, storage, use, and sharing of data throughout an organization. It provides a framework for organizations to manage data as a valuable asset and ensures data quality, integrity, and availability.

In the EU zone it is essential to consider technical compliance, as ISO 27001 and SOC 2, together with GDPR, which sets strict guidelines for data protection and privacy, and organizations must align their data governance practices with these regulations. By incorporating GDPR principles into the data governance program, organizations can proactively protect personal data, demonstrate accountability, and mitigate the risks associated with non-compliance.

In my business organization, we establish scope, identify data owners, and set clear objectives aligned with business needs and regulations. The expertise of key stakeholders from various departments is crucial for implementing the program, though you must involve people, including IT, cyber, accounting, and HR. Legal must create comprehensive data policies that align with regulatory requirements, including the GDPR, which includes the definition of clear role and responsibility to answer to the accountability principle stated by the law.  

A data governance program fits into an ongoing, continuous cycle that never ceases. As a result, it is crucial to include an evaluation and assessment phase, which may sometimes involve modifying or enhancing the program. Corrective measures should be implemented when vulnerabilities or weaknesses are identified, while adjustments may be necessary in response to regulatory changes, technological advancements, new risks, or organizational restructuring. This ensures that the data governance program remains adaptable and resilient in evolving circumstances.

Regular Audits and Compliance Monitoring

Conducting internal audits allows for objective evaluations of security controls and processes, identifying areas that require improvement. Indeed, regular compliance assessments and monitoring help identify any deviations or non-compliance, allowing for timely corrective actions to be taken. Audit findings are the main tool to monitor security controls, update deficiencies and mitigate risks. Continuous compliance monitoring ensures that the organization remains aligned with industry standards and regulatory requirements, and it is mandatory under every compliance framework. By monitoring and updating security controls, organizations show a proactive approach to the compliance process.

Legal and Compliance managers identify high-risk areas related to operational aspects, considering factors such as fraud alerts, advisory opinions, audits, enforcement priorities, and contractor activities. Once these high-risk areas are discovered, a comprehensive compliance audit plan should be developed, prioritizing the areas with the highest risk levels.

To address these risks effectively, managers must develop and implement monitoring plans that follow ongoing activities and review procedures for compliance risks.

It is advisable to schedule monitoring and auditing results as part of the agenda in compliance committees at the management and board level to ensure continuous oversight. Moreover, it is highly recommended to involve independent compliance experts to assess the compliance program’s effectiveness. These assessments should particularly concentrate on verifying the appropriate handling of high-risk areas.

The Benefits of Compliance Automation Software for SOC2 and ISO27001

Compliance automation software is not new to the compliance industry sector. Utilizing compliance automation software benefits organizations pursuing SOC2 and ISO27001 compliance. It simplifies and accelerates the overall compliance journey. This is possible thanks to the advanced capabilities of such software, which can effectively address the diverse legal and technical requirements of various compliance frameworks while also allowing for the integration and layering of multiple frameworks.  

Additionally, it offers time and resource efficiency by automating manual tasks, allowing personnel to focus on higher-value activities (ROI). With the ability to centralize and integrate compliance data, these tools provide real-time visibility into the organization’s compliance posture, enabling proactive identification and remediation of issues. Additionally, compliance automation software supports audit readiness by facilitating evidence collection and documentation, simplifying the audit process.  

To determine the most suitable compliance automation software for your organization, I recommend involving key stakeholders in demo meetings from the outset. This will provide them with direct visibility into the platform’s offered functionalities. Before committing to the software, one of the most frequently asked questions is how efficiently and to what extent it can replace human work, particularly in reducing reliance – and costs – on consultants. Based on my professional experience, engaging stakeholders in the demo process and addressing their concerns can greatly inform decision-making. This approach ensures that the selected software aligns with your organization’s needs and can effectively streamline compliance processes while minimizing dependence on external resources.

Most compliance automation platforms thoroughly map ISO 27001 and SOC 2 frameworks and other regulations. The setup process usually takes a few hours to a few days, and a gap analysis report is generated immediately. This report helps prioritize high-priority actions using a risk-based approach. After achieving full compliance with the chosen framework, top market players confirm that only a 15-minute weekly check is needed to maintain continuous compliance, with a maximum of one hour for fixing activities. These platforms can be customized to suit the organization’s specific characteristics, allowing the elimination of certain checkpoints for justified reasons. They also offer automatic alerts within the platform or through email or Slack notifications.

Their services offer APIs seamlessly integrating with an organization’s key infrastructure components like AWS, Atlassian, Google Workspace, Workday, and more. They even provide pre-packaged solutions to fix any identified vulnerabilities or errors during analysis. These platforms feature a dedicated section for legal departments, which includes a set of policies tailored to your organization’s internal structure, ensuring the availability of all necessary documentary evidence to demonstrate compliance posture. Furthermore, they make HR functions more accessible by incorporating a training section for all employees.

I was particularly impressed by the internal and external auditing features provided by these platforms. The continuous access to all supporting documentation is remarkable, as it can be easily shared with auditors at any time. This eliminates the need for teams to collect the required documentation and exchange information and clarifications with auditors. In most cases, automatically generated reports or visibility access is sufficient. Additionally, some market players offer a trust center for clients to create a dedicated repository. This enables auditors to directly access the repository and verify the correct implementation of the relevant framework.

One may have concerns about the accuracy and reliability of the data stored on the platform. However, all tools maintain access logs and monitor every action taken. Profiles can be personalized, precise visibility and action authorizations can be granted, and data remains unchanged and regularly refreshed.

When assessing compliance automation’s ROI (Return on Investment), it’s crucial to consider various factors, including time saved, cost reduction, enhanced efficiency, better resource allocation, risk mitigation, scalability, and other intangible benefits. Organizations can ascertain the software’s worth by computing the financial gains and comparing them to the initial investment. Compliance automation licenses are between 15-25k per year, while the costs of relying solely on consultants can be four or five times higher.

Conclusion: The Benefits of Achieving SOC2 and ISO27001 Certifications

Enhancing trust and credibility with clients and stakeholders is important to gain a strong market position and expand the customer portfolio by making one investment that benefits the entire company. Compliance with ISO 27001 and SOC 2 frameworks opens new business opportunities, as many clients and partners prioritize working with compliant organizations.

The legal department plays a fundamental role in compliance. Their expertise helps interpret and apply regulatory standards effectively. They guide legal implications, assist in risk assessment, and ensure adherence to relevant laws and regulations. Compliance is a cross-functional activity in 100% of cases, but the legal department plays a central role in building a corporate compliance program. It helps establish a collaborative network where other teams serve as key stakeholders, with increased involvement from IT and Cyber departments. Additionally, the legal department typically enjoys privileged communication channels with the corporate decision center and C-managers. It has a direct reporting role to these functions, acting as a link between the compliance function and top management.

Strengthening the cybersecurity posture and mitigating risks is paramount in today’s digital landscape. Organizations can proactively address potential vulnerabilities and protect sensitive data by implementing robust compliance frameworks such as ISO 27001 and SOC 2. Adopting compliance automation software streamlines processes enhances efficiency, and ensures ongoing compliance. Compliance automation software, combined with active involvement from the legal department, enhances efficiency and effectiveness in achieving and maintaining compliance.

About the Author

Camilla Ragazzi, a guest writer at Newton, is a practical legal thinker who provides speedy, straightforward, yet solution-oriented advice. Understanding the dynamic nature of the tech industry, believing in technology enhancements, and knowing the legal requirements enabled her to help companies build efficient and legally compliant processes. She is currently in-house legal counsel in a multinational holding group managing and overseeing legal matters related to corporate management, including contract law, compliance, and corporate law.

Adopting NEWTON for your governance

NEWTON delivers an easy and intuitive platform to manage and automate your legal entities’ information, governance, and compliance. If your entity management processes have an essential role in the sustainability and performance of your business (which they do for most), be sure to get in touch to explore how NEWTON can help you have everything you need to be in control of your entity portfolio.

But that’s not all. By partnering with NEWTON, businesses can establish internal compliance policies that cover a more comprehensive range of issues related to their dealings with customers and suppliers.

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